Gladly

Gladly builds retail customer service AI with AI live in production for customer-centric brands. The role is for Senior & Staff Software Engineers to lead major AI & Automation initiatives in a high-impact, hands-on position. Responsibilities include shipping fast, collaborating deeply, and building systems that help real people. Requirements include 5-10+ years full-stack experience (Go, TypeScript, React, Postgres a plus), experience with generative AI, multi-agent systems, and RAG pipelines (personal/side projects acceptable), and a bias toward impact and product thinking with excellent collaboration and communication. Bonus leadership or entrepreneurial experience. Remote-first with competitive pay and meaningful equity.